Sub-user of paid account?

  • Profile Image
    troycranmer
    Asked on March 31, 2015 at 10:37 AM

    I am a sub user of a paid account and it doesn't seem that my account is on the paid plan. Can you confirm that my forms are on the paid account? 

  • Profile Image
    Charlie
    Answered on March 31, 2015 at 11:48 AM

    Hi,

    The paid subscription plan for each account cannot be shared to sub-account users. In short, paid subscription plan will only be applicable to one account, sub-users can purchase their own higher subscription plan by navigating to Account Settings->Billing->Upgrade to a higher plan.

    You can just think that sub-users are independent account that has forms shared by another user. To learn more about sharing forms you can check it here: http://www.jotform.com/help/232-How-to-Share-Forms-with-a-Sub-Account-User.

    I hope that helps.

    Kind regards.

  • Profile Image
    troycranmer
    Answered on April 02, 2015 at 07:25 PM

    So let me understand this if I am paying $19.95 per month and it says that there are 10 sub-user accounts these users do not get the same features as the primary account? Is this correct? If I need a form to have the features for the paid account level do they have to be placed under the primary users account?

  • Profile Image
    Charlie
    Answered on April 02, 2015 at 10:49 PM

    The sub-user accounts in each account subscription plan means the number of allowed sub-users you can connect or create. But it will not share the subscription plan that the main account has, however, the forms shared to the sub-user account will follow the submission limits of the main account.

    Example:

    Main account is "Charlie" with Economy plan, I shared form1 to sub-user1, I will let him edit and see the submissions of it. BUT the form's submission limits will depend on account "Charlie" not sub-user1. 

    I hope that helps.

    Kind regards.