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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Sub-user of paid account?

    Asked by troycranmer on March 31, 2015 at 10:37 AM

    I am a sub user of a paid account and it doesn't seem that my account is on the paid plan. Can you confirm that my forms are on the paid account? 

    My Forms confirm paid account my account
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    JotForm Support

    Answered by Charlie on March 31, 2015 at 11:48 AM

    Hi,

    The paid subscription plan for each account cannot be shared to sub-account users. In short, paid subscription plan will only be applicable to one account, sub-users can purchase their own higher subscription plan by navigating to Account Settings->Billing->Upgrade to a higher plan.

    You can just think that sub-users are independent account that has forms shared by another user. To learn more about sharing forms you can check it here: http://www.jotform.com/help/232-How-to-Share-Forms-with-a-Sub-Account-User.

    I hope that helps.

    Kind regards.

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    Answered by troycranmer on April 02, 2015 at 07:25 PM

    So let me understand this if I am paying $19.95 per month and it says that there are 10 sub-user accounts these users do not get the same features as the primary account? Is this correct? If I need a form to have the features for the paid account level do they have to be placed under the primary users account?

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    JotForm Support

    Answered by Charlie on April 02, 2015 at 10:49 PM

    The sub-user accounts in each account subscription plan means the number of allowed sub-users you can connect or create. But it will not share the subscription plan that the main account has, however, the forms shared to the sub-user account will follow the submission limits of the main account.

    Example:

    Main account is "Charlie" with Economy plan, I shared form1 to sub-user1, I will let him edit and see the submissions of it. BUT the form's submission limits will depend on account "Charlie" not sub-user1. 

    I hope that helps.

    Kind regards.