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    The submissions page does not work

    Asked by pngrover on April 17, 2010 at 11:14 AM

    I need to download my reports in excel format as I was able to do easily before. I read your statement that we could go to the submissions page (right there it's weird- it was a report before) and click on the excel button, but I only get a big gray empty box with nothing else on the page. I have tried refresh, going all the way out and back in, and get the same error.


    We are having a very large Earth Day event tomorrow, and I need those excel reports.

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    JotForm Founder

    Answered by aytekin on April 17, 2010 at 11:37 AM
    That's what happens where there are no submissions. Are you sure you selected the correct form on My Forms page before clicking on the Submissions button?
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    Answered by pngrover on April 17, 2010 at 11:46 AM

    yes, there are submission, and yes, i selected the right form.
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    Answered by billwww on April 17, 2010 at 07:01 PM
    I have the same problem.    I usually use IE8.
    But just to check - if I use Firefox,  the submissions page works great.  Better than expected.

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    Answered by donyahw on April 18, 2010 at 01:39 PM

    I think it has something to do with IE8 because if I use Google Chrome it works just fine!!
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    JotForm Founder

    Answered by aytekin on April 19, 2010 at 10:37 AM
    This problem on IE should now be fixed.