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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    incorrect email alert?

    Asked by ogmoffice on March 31, 2015 at 01:19 PM

    I just received an email that our account had almost reached its maximum payments but we recently upgraded to the $10/ month plan and that is reflected under our "accounts" while I am logged in. Was this email in error? I just want to make sure our service is not erroneously interrupted??

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    JotForm Support

    Answered by david on March 31, 2015 at 01:51 PM


    I checked your account and it does indeed show as "Premium".  You are well below your limits and should not have any interruptions in your service.  The email may have just been an automated follow up to a previous notice.  Just ignore it.  As far as I can tell, you should be good to go.

    Let us know if you have any further questions and we will be happy to help.