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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Multipage Form Embedded by iFrame does not scroll up to top when clicking next and back button

    Asked by Sylvain on March 31, 2015 at 09:45 PM

    Im using iframe embed code in Squarespace (so java part needs to be removed). Please test this page, when the next or back is pressed the page dont go up automatically. I tried with chrome and safari = same issue



    Page URL:

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    JotForm Support

    Answered by Charlie on April 01, 2015 at 03:17 AM


    Upon checking your form, it seems that you are still using the "Mobile Responsive" widget, could you try removing it and making the form responsive by following this guide: http://www.jotform.com/help/311-How-to-make-forms-Mobile-Responsive.

    Another one you can try, see if removing the onload attribute of the <iframe> code resolves the problem. Here's your iframe.

    <iframe id="JotFormIFrame" onload="window.parent.scrollTo(0,0)" allowtransparency="true" src="https://secure.jotform.ca/form/50608430412242" frameborder="0" style="width:100%; height:7927px; border:none;" scrolling="no"></iframe>

    See if removing the onload helps. We'll wait for your response.

    Kind regards.

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    JotForm Support

    Answered by Charlie on April 01, 2015 at 03:38 AM


    Upon further investigation and made a couple of test. It seems that the problem is when a multipage form is embedded by iFrame without the <script> tag, the form does not scroll or jumps to top when clicking the next and back button.

    I'll escalate this to our developers so that they can further check. We'll update you as soon as we receive any news.

    Apologies for the inconvenience.

    Kind regards.

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    Answered by sgaudrea on April 09, 2015 at 12:36 PM

    Hi, can you provide a estimate of the time it takes to process such a request ? 

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    Answered by Shadae on April 09, 2015 at 01:56 PM

    Hi sgaudrea,

    I do apologize, there is no current ETA on when this issue will be resolved.

    We do however have a developer already assigned to the issue and it has been marked as important.

    Any update on the issue will be posted on this thread, as soon as possible.

    Thank you.