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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Unable to receive password reset instructions

    Asked by Chance Kirkwood  on April 01, 2015 at 12:27 AM
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    JotForm Support

    Answered by Jan on April 01, 2015 at 09:56 AM

    Original thread title: the site keeps saying it sent me something to reset my password but it didn't. can it send me a text?


    I checked the mail logs and I was able to see that the password reset instructions was sent to your email address. 

    Your email is not in the bounce list. Please check your spam folders. Please check if there are any spam filters on your email program or email client. You can also try white-listing JotMail IP addresses.

    Thank you.