What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Import Data App: Unable to fetch forms

    Asked by debralcamp on April 01, 2015 at 09:50 AM

    I cannot import data into jotform.  I go to http://import.jotform.io/  Click Import Submissions Now and a box pops up that says Authorize import and I click Allow and then I get the message SOMETHING WENT WRONG WHEN FETCHING FORMS, PLEASE TRY AGAIN.


    I have tried on a Mac in both chrome and safari and on a pc through chrome. 

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    JotForm Support

    Answered by Charlie on April 01, 2015 at 12:10 PM


    Could you try clearing your browser's cache and your form's cache.

    After that, try logging in to www.jotform.com and open the Import App here: http://apps.jotform.com/app/import_data.

    I've checked the Import App in my end using Google Chrome and I was unable to replicate the problem:

    See if the above solution worked. 

    Kind regards.

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    Answered by JatMedartis on March 31, 2016 at 05:22 PM

    I've just had this problem too trying to load Quizforms. Cannot find a fix. Any further developments?
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    Answered by Boris on March 31, 2016 at 08:23 PM

    I am able to replicate the same issue, both with Firefox and Chrome, both on Import Data app and on Quiz Form app.

    @debralcamp: I have forwarded this to our developers, and we will inform you through this thread as soon as the Import Data app is fixed. Thank you.

    @JatMedartis: your message has been moved to a thread of its own, as it is about a different app. It will be handled here, shortly: