What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Please clarify account situation

    Asked by ecenbark on April 01, 2015 at 01:54 PM

    Hi JotForm,

    I received the following email and am confused.


    Dear ecenbark, 

    You have currently reached the limits of your account. Your forms are disabled now. 

    Upgrade your account today to continue using JotForm; receive submissions, collect payments from your users and have more upload space. Upgrading is quick and easy:

    Thanks for using JotForm, 

    JotForm Team


    Can you tell me what this message means? My subscription should still be active as I purchased a bi-yearly subscription in April of last year.

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    JotForm Support

    Answered by david on April 01, 2015 at 02:52 PM


    I checked your account and it does indeed appear to have been downgraded back to "Free".  I checked our email logs and I am still not sure why.  I did see that there were some issues when your subscription was purchased that may never have been fully sorted.  I believe that may have been the reason for the downgrade.  I manually upgraded your account back to "Premium" and you should no longer have any issues for the remainder of your subscription, of which. you have a bit over a year left.

    Let us know if you have any further questions and we will be happy to help.