Autoresponder & Notification emails are defaulting to Account owner email--Need to send out today; please help.

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    Asked on April 01, 2015 at 02:54 PM

    Hello there,

    We have a mailing to send out today, but we are finding that the Notification and Auto-responder emails are defaulting to our account manager's address.

    Each mailing we have different people shepherding the forms, so in this case, I want to ensure that we are receiving notifications at my address and that our auto-responder also has that as the sender.

    Of course I removed her name from the account and made it tcevents, in which case it defaulted to tcevents.

    Now that I changed it back to our account manager's email address, it is defaulting to that address.

    I tested this on older forms made by my colleagues, and the problem is happening there as well, so it's not just this one form.

    Please let me know how to correct this. We have a mailing that needs to go out today.

    With thanks for your time and insight!,




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    Answered on April 01, 2015 at 03:43 PM

    Hello Gillian,

    I see that you are testing the notifications and auto-responders by clicking on the Test email button on email setup wizard.

    Please be noted that the emails shall be sent to account registered email address only when this button is clicked. You'll need to submit the JotForm as the users do, in order to send emails to the email addresses specified in the recipient address field.

    Hope this information helps.