What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I need to upgrade my account and reset password and your website will not send me a link to update my password

    Asked by Lynette  on April 01, 2015 at 04:21 PM
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    Answered by Shadae on April 01, 2015 at 05:31 PM

    Hi Lynette,

    I do apologize for the issue that you are experiencing with accessing your account.

    I am currently seeing that your account has the user name and email address as: urmyartstudios@gmail.com 

    I have sent the instructions for requesting your password to your email address. Please ensure to check your junk mail for the email.

    Please inform us if you need further assistance.

    Thank you.