Unable to get jotform to work after trying to embed it onto website

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    Asked on April 02, 2015 at 10:00 AM

    We are a small nonprofit. I have no idea what system our site is built on. Maybe PHP? 

    Your form looks fine on previews. Is it able to go live? Is there some other setting to make it live?

    I saw in your company forum that replacing the word "form" with "www" might help. It did not.

    I was able to force the form to be viewable online -- but only if I pasted your link into the <head> tag for a different page, which messed up the entire page, putting your form above the rest of the content. 

    Thanks so much ... 

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    Answered on April 02, 2015 at 12:36 PM

    To my understanding you are having an issue getting your jotform to work after attempting to embed it onto your website.

    My first thoughts are to figure out what webhost you are using and then use one of our various embed options that best suits your needs in case you are unsure. If that fails then you may want to ultimately give the iframe embed option a try since that could prevent any conflicts by working on sites that have scripts interfering with the form and vice-versa.

    Anyhow though, it seems to me that you wish to embed it on this page here http://www.cambridgezen.com/index.php?c=retreat&p=register. I see a big gap on the bottom right sort of so I am thinking you may be trying to put it there perhaps? Or where exactly on this page are you trying to embed it? 

    According to my findings your website is being hosted by Bluehost as seen here http://www.whoishostingthis.com/?q=cambridgezen.com. I did look through your page source for your site but I don't see the form embedded anywhere so perhaps you aren't doing it correctly. You may want to look through their help files to get a better grasp on how to embed things with your website tools you are using.

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    Answered on April 02, 2015 at 01:55 PM

    Thanks JotForm Support!

    For the record, I have already tried >10 of the techniques offered by JotForm, including iFrame and https versions of the embed code.

    Yes, this site is on Bluehost and I have root access. What you are seeing on the page I referenced,  

    http://www.cambridgezen.com/index.php?c=retreat&amp;p=register ,

    is a sort of default page for that directory that is automatically loading there due to some problem. The only code in that "register" HTML file is yours / JotForm's.

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    Answered on April 02, 2015 at 04:27 PM

    As I check the webpage, I was also not able to see any JotForm embed code on your webpage. Since the pages are redirected using PHP, it seems that there could be some issue in the redirection or parameters used. I believe that this register file along with other modified files related are uploaded to the server. Could you check if you are able to access the register html page directly without using the original redirected URL? 


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    Answered on April 17, 2015 at 05:07 PM

    This is resolved. . .

    Another volunteer at our organization stepped in. We can now see the embed code working properly and will be able to have one of your forms on our website the next time we need one. Appreciate your advice and assistance.  

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    Answered on April 17, 2015 at 05:09 PM

    On behalf of my colleagues, you're most welcome.
    We're glad to know that everything is working properly now.

    Please let us know if you need further assistance.