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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Error message with Google Sheets integration

    Asked by trackleaders on April 02, 2015 at 11:47 AM

    Hi guys,

    Having a little issue integrating a new form with google sheets.  I'm getting the following error when trying to create the new spreadsheet:

    An error occured during integration.

    Error creating spreadsheet: Invalid token format

    I'm guessing it is something on your end, but if not, let me know!

    The form is here: http://form.jotformpro.com/jsform/50914984014961


    Thanks much!


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    JotForm Support

    Answered by BDAVID on April 02, 2015 at 01:19 PM

    Can you please try again, I just tried it and it was integrated. In what browser version did try to do it? We recommend using Chrome or FireFox. 

    I would recommend you to clear your browsers and forms cache: http://www.jotform.com/help/229-How-to-Clear-your-Form-Cache

    Let us know what happens, we will be glad to assist you.