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    I dont receive submitted forms in my email

    Asked by LouisDonders on April 03, 2015 at 05:58 AM

    The submitted forms are visible in my forms and the test emails come through, but the submitted forms do not.

    I notified my provider with the white listing suggestions you provide but they say: we don't whitelist because whats the use of spam then?

    They also searched the alleged sent e-mails from jot form but couldn't find them.

    Page URL:

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    JotForm Support

    Answered by Welvin on April 03, 2015 at 07:15 AM


    Your email configuration is correct and form emails are sent to the recipients of the form based on your email history. Here's how you can check it:


    The email addresses are also not listed to our bounce list.

    If whitelisting is not granted or not allowed by your hosting provider, I would recommend setting up an SMTP to your account and use it to your forms. We have two methods:

    a. Get an SMTP details from your hosting provider and configure it by following this guide: http://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form.

    b. Using Mandrills' SMTP: http://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address.

    Mandrill is best if I will have to choose. I hope it helps.