We are not getting emails from our feedback form

I have set up a form for a client that has been working perfectly and they have not changed their e-mail address or have a problem with any other e-mails arriving at their account.

Just seems to be that this form has stopped working - not getting the e-mails and not sure why?

Thank you

Hi,

That is because the recipient of the form had landed  to our bounce list.

Result: 

Nowpaws4thought@aol.com is IN  the bounce list 

Reason(s) : spam

I have already fixed this, but please take note of the reason. You may need to add noreply@jotform.com and noreply@formresponse.com to your contact list or safe sender list in order to avoid getting this problem again.

Thank you!

Many thanks Welvin

Where do I add to my contact or safe list - is that in jotform - how do I do it?

Thanks again

Arielle

Hi Arielle,

Please follow the steps below.

a. Open the email

b. Click the Sender or the "From" section

c. Click "Add Contact" option

To manually add a contact:

a. Click "Contacts" tab

b. Click "New Contact"

c. Then complete the contact details and save it:

That's it! Let me know if you have some questions.

Thank you.