What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How secure is your system?

    Asked by john white  on April 03, 2015 at 08:21 AM

    How secure is your system. Is data secured by encryption end to end? Is it stored in countries outside of the United Kingdom?

    encryption secured system
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    JotForm Support

    Answered by Welvin on April 03, 2015 at 09:32 AM

    Hi John,

    How secure is your system? Is data secured by encryption end to end?

    -Our servers are secured with a 256 bit high-grade encryption. We can guarantee you that your forms and its data are safe are secured.

    -Data are encrypted for as long as SSL is enabled to your form. Here's how you can do that: http://www.jotform.com/help/63-How-can-I-receive-SSL-Submissions.

     

    Is it stored in countries outside of the United Kingdom?

    -We have servers inside the UK and we also have servers outside the UK. Mainly inside the US, Canada, Asia, Africa and South America.

    Please let us know if you have any further questions.

    Thank you!

  • Profile Image

    Answered by john white  on April 03, 2015 at 10:37 AM

    Thanks for your swift reply.

     

    Just two follow up questions:

    1. If we used the secure forms would any of that data be readable by anyone other than ourselves?

    2. Can we specify that data is stored only in the UK?

    Thanks

    John

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    JotForm Support

    Answered by david on April 03, 2015 at 11:46 AM

    You are very welcome!  As per your follow up questions:

    1. If we used the secure forms would any of that data be readable by anyone other than ourselves?

    Data is stored in plain text in your account.  If anyone has access to your account, they will have access to your submission data.  Here is a bit more in depth guide on securing your data with JotForm:

    http://www.jotform.com/answers/333046-is-JotForm-HIPAA-Compliant

    2. Can we specify that data is stored only in the UK?

    This, unfortunately, is not possible. Our data is replicated across all of our servers to ensure that backups are readily available.  There is not currently a way we can limit which servers your data is replicated to.

    If you have any further questions, let us know and we will be happy to help.