Why my account is suspended?

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    Asked on April 04, 2015 at 02:56 PM


    I tried to complete a form I was working on, and I find out I was suspended for phishing? I do not understand how this could happen. I know I left my account on last night, which is something I do not always do. Is this the problem? I was suspended because I did not log out? 

    Please get back to me, so I can rectify this problem. 


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    Answered on April 04, 2015 at 06:04 PM

    Please accept our apologies for this inconvenience.

    I checked your account and was unable to find the reason why your account was suspended. I don't see any of your forms being classified as phishing forms in our system and you haven't reached the submissions limit.

    Either way, I've reactivated your account and you should be able to work with your forms as usual.

    If you need further assistance, please let us know.