What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why my account is suspended?

    Asked by Kym  on April 04, 2015 at 02:56 PM


    I tried to complete a form I was working on, and I find out I was suspended for phishing? I do not understand how this could happen. I know I left my account on last night, which is something I do not always do. Is this the problem? I was suspended because I did not log out? 

    Please get back to me, so I can rectify this problem. 


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    Answered by raul on April 04, 2015 at 06:04 PM

    Please accept our apologies for this inconvenience.

    I checked your account and was unable to find the reason why your account was suspended. I don't see any of your forms being classified as phishing forms in our system and you haven't reached the submissions limit.

    Either way, I've reactivated your account and you should be able to work with your forms as usual.

    If you need further assistance, please let us know.