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  • Profile Image

    Captcha just spin and never loads the codes in the embedded form

    Asked by Randy Hall on April 04, 2015 at 09:41 PM

    I have a form on a DNN web page that has worked for quite some time but has recently stopped working.  By stopped, I mean that the captcha image loading icon just keeps spinning but never loads.

    Page URL:
    http://www.jaxrow.org/TalkToJRC/ContactUs.aspx

    stopped working captcha image
  • Profile Image
    JotForm Support

    Answered by Welvin on April 05, 2015 at 08:54 AM

    Hi Randy,

    I'm sorry to hear that, I was able to see the problem when I visited the embedded form to your website, but not when visiting the direct URL of the form.

    In your website, the captcha just spin and never loads the codes. You will have to click "refresh" icon to show it. 

    In your form's direct URL (http://www.jotformpro.com/form/20453317289), the captcha is working fine:

    I think the problem is to the way how you embed the form, please try re-embedding it using our iFrame method: https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    I hope it helps.

    Please get back to us if you need further assistance.

    Thanks

  • Profile Image

    Answered by RDHall on April 05, 2015 at 10:30 AM

    The form on that page was already using the iFrame method.  I've changed it now to use the embedded method (<script type="text/javascript" src="//form.jotform.com/jsform/20453317289"></script>) and the issue persists. 

  • Profile Image
    JotForm Support

    Answered by Welvin on April 05, 2015 at 11:39 AM

    Hi,

    I'm sorry, I would like to highlight that the iFrame codes you are using is not from Jotform. It's a custom one. I have now submitted this thread to our developers, but can you try using our own iFrame codes? Just to see if the issue persists even when using our iFrame codes so I can also add it to the report.

    Thank you.

  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on April 05, 2015 at 01:54 PM

    I think that you should get the iFrame code rendered by our builder and maybe removing the <script> portion of the code should help.

     

    Another solution would be to replace the current DOCTYPE declaration in your page form with this one:

    <!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01//EN" "http://www.w3.org/TR/html4/strict.dtd">

    Anyhow, getting the iFrame code as rendered by our builder should fully solve the issue.

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    JotForm Support

    Answered by jonathan on April 05, 2015 at 08:29 PM

    I was initially able to reproduced the incomplete loading Captcha using FF browser when I test the form on your website.

     

    However after I have updated my FF browser to the latest version, it has now work properly and the Captcha value immediately load.

     

    Please try also checking the browser if it is up to date or possibly have some add-ons/plugins that could be blocking the Captcha field.

    Hope this help. Let us know if the issue persist.

    Thanks.

     

  • Profile Image
    JotForm Support

    Answered by jonathan on April 05, 2015 at 09:03 PM

    I understand your point and I agree also in part to the Captcha field issue.

    How about if you just enabled the Re-Captcha option of the Captcha field.

    This option does not have the loading issue on the form when using different browsers.

    Just to let you know, I also cannot re-open or submit yet this issue again to our higher team support as there is a viable solution available already to resolve it on the end-user side.

    Let us know if you need further assistance.

    Thank you.

     

  • Profile Image
    JotForm Support

    Answered by jonathan on April 05, 2015 at 09:27 PM

     

    when you select the Captcha field it has a Re-Captcha property that you can set to ON (you can see it on the toolbar on top)

     

    Thanks.

  • Profile Image
    JotForm Support

    Answered by ashwin_d on April 06, 2015 at 12:56 AM

    Hello Randy,

    On behalf of my colleaues, you are welcome.

    I am glad to know that your issue is resolved.

    Do get back to us if you have any questions.

    Thank you!