What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Imported PDF form issue still a problem...

    Asked by Jason on April 05, 2015 at 11:13 AM

     

    Still have a problem.  I can’t make any sense out of the submitted data.  See what I mean below:

    problem imported JotForm uploads height
  • Profile Image
    JotForm Support

    Answered by BJoanna on April 05, 2015 at 11:50 AM

    Can you please provide us ID of the form so that we can take a closer look? I could not find that form under Email address that you used to post this thread. I have tested one of your forms and print button is giving printable form same as online version. 

    If you want that Header and text is shown inside of PDF submission you need to turn on option Show Header and Texts inside of Submission PDF.

    Looking forward to your reply.

  • Profile Image

    Answered by Jason on April 05, 2015 at 12:14 PM

    The form IP is 50.140.68.78

    And that option for show header and text isn't an option shown for me to check off. 

  • Profile Image
    JotForm Support

    Answered by BJoanna on April 05, 2015 at 12:24 PM

    On IP 50.140.68.78 provided three accounts exist. On two accounts there are no forms and on one account there are 22 forms. Screenshots you provided are not matching with forms that I located on this account with forms. 

    Every form are located on some domain and has ID like sufix. E.G.

    http://www.jotformpro.com/form/50816187588973 

    Number marked with yellow is representing ID of form. 

    Can you please provide us exact ID of form which is causing you a problem? 

    Looking forward to your reply.

  • Profile Image

    Answered by guest_50484920228051 on April 05, 2015 at 12:33 PM

    I'm on the account with 22 forms on it.  I have this same problem with several of my forms.  They were all forms that JotForms converted for me.  When I log into my account (the one with 22 forms in it), it says I'm guest user_5048492...  Seems like my account is a bit messed up...

    And that form ID is 50845174319963

  • Profile Image
    JotForm Support

    Answered by BJoanna on April 05, 2015 at 01:21 PM

    I have checked mentioned form and it looks like this. 

    Considering that your form look like this it is normal that your PDF looks like on picture you provided considering that you do not have labels on your check boxes.

    If you have changed your form, you can change them back to previous state by using Form Revision History.

    If you imported your form from Adobe Central and your forms are not looking now as expected please create separate thread on forum for problem you have.

    Hope this will help.