What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I need to cancel my subscription

    Asked by Terry   on April 06, 2015 at 12:18 PM

    I need to cancel my subscription

    It is ether under zzidaho@gmail.com or Jason@sell-idaho.com

    Please cancel it

    the website is under new ownership and I need to cancel this 9.99 a month you have been charging me

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    JotForm Support

    Answered by ashwin_d on April 06, 2015 at 12:41 PM

    Hello Terry,

    I was able to trace the subscription payment with one of the email addresses which you have mentioned above. Since you are not logged in to your account already and it seems you do not have access to the JotForm account as well, we need to verify your credit card information. Can you please answer the following :

    1. Address used in the payment method.

    2. Phone number

    3. Last 4 digit of the credit card which is used for subscription payment.

    4. Date of subscription renewal payment.

    Do get back to us if you do not have any of these information available.

    We will wait for your response.

    Thank you!