What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Unable to submit the form due to captcha not loading

    Asked by luckyfolks on April 06, 2015 at 04:17 PM

    HI, I don*t really get it. The Captcha was always loading properly but since a few days it is not. What can I do to prevent losing customers, because they are complaining that they cannot submit the form.



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    JotForm Support

    Answered by Kiran on April 06, 2015 at 04:33 PM

    I've checked some of your JotForm in your account and I see that the captcha is loading fine on each form. As I test submit one of your JotForms, I was able to submit it without any issues.

    Have you embedded the forms on any of your webpages and experiencing this issue? If so, please provide us with the webpage URL so that we can take a look at the webpage and provide you with necessary assistance.


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    Answered by DaveOnFidalgo on April 06, 2015 at 04:34 PM

    Using Chrome under Windows 8.1, the contact forms and captcha codes on both of my sites seem to be working with test messages.  What browser and OS are you using?  Have you tried a different browser?