What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form disappeared from website!

    Asked by SavFace on August 30, 2010 at 07:15 PM

    My form simply disappeared from my website for no apparent reason. When I signed in to check the form it would not let me choose the source code with getting an error. I tried to reapply the original HTML code and it still will not work. Please advise!

    Thank you!

    Karen

    kbucky@me.com

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    Answered by laurenpressey on August 30, 2010 at 10:02 PM

    Same thing happened to me!  No clue what is going on...

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    Answered by laurenpressey on August 30, 2010 at 10:02 PM

    Same thing happened to me!  No clue what is going on...

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    Answered by coldirectorios on August 30, 2010 at 10:19 PM

    me too

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    JotForm Founder

    Answered by aytekin on August 31, 2010 at 01:50 AM

    One of our servers had an hard disk failure. Since it wasn't down completely and only giving errors occasionally, we did not catch this one immediately. We are now looking into the problem.

    JotForm should work fully now since other servers has taken over the load. You should not see any errors any more.

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    Answered by tvguy on June 22, 2011 at 05:32 PM

    My web form disappeared for my web page. I can not find it on the Jot website either. Its as if I have never made any form at all... PLEASE HELP. I don't want to have to remake it.

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    JotForm Support

    Answered by NeilVicente on June 23, 2011 at 12:04 AM

    @tvguy

    It looks like your form was affected by server problem that we experienced about a month ago. Unfortunately, according to our higher ups, there is no convenient way to restore forms that were affected by that outage.

    We apologize for any inconvenience caused by this. The only solution to this is to recreate the form.


    Neil