What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Updates on forms not reflecting on our site

    Asked by marketplacesuzuki on November 04, 2011 at 02:15 PM

    Updates to my forms currently save just fine but they don't relect on my website.  Any ideas?


    Thank you,


    Page URL:

  • Profile Image
    JotForm Support

    Answered by mliz on November 04, 2011 at 02:34 PM

    Have you tried to refresh or clear the browser's cache and cookies? I visited the page url posted and the jotform's preview form, both are identical and I was not able to see any discrepancies.

    If clearing the cache and cookies of the browser did not help let us know.

  • Profile Image

    Answered by dmichaels on November 04, 2011 at 03:55 PM

    I'm having the same problem. When I view the form I see it as it looked several changes back (about an hour ago).

    I have deleted temporary files and tried a different browser (IE and then Firefox).

  • Profile Image

    Answered by dmichaels on November 04, 2011 at 04:02 PM

    I even tried it using the jotform link directly and it shows the old version of the form


    The link above shows the first elementon the form twice (which, among other things, I fixed)

    Reservation for upcoming Dinner at TBS

    When I edit the form and preview it, it looks fine

  • Profile Image
    Chief Technology Officer

    Answered by eee on November 04, 2011 at 05:41 PM

    The problem with unchanged (cached) forms is fixed by now, 

    Thank you for your patience,

    Kindest Regards,