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    Incorrect field name used in the email notification

    Asked by Pedro on April 07, 2015 at 11:33 AM

    Buenas, tengo 3 formularios y al procesar al recibir el e-mail, no aparecen el nombre y apellido de la persona que llena el formulario.


    Saludos, Pedro Benitez

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    JotForm Support

    Answered by Jan on April 07, 2015 at 12:27 PM

    Hello there,

    Please log in using your Jotform account so that we can assist you properly.

    You need to make sure that the email builder is using the correct field names. I cloned your form and tested it, I was able to replicate your issue. The reason is that the field name used in the email notification builder did not match the field names in the form.

    I can see that on your email notifications the value {nombreCompleto4} is incorrect. It should be {nombreCompleto43}.

    Please go to email notification builder and use the correct field name.

    Please apply these changes on your other forms, I believe they have the same issue.

    Hope this works. Let us know if you need any help.

    Thank you.