What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    We are not getting ANY of our forms today

    Asked by Lostdogsmn on April 07, 2015 at 05:42 PM

    Hello, for some reason none of our accounts are receiving forms today can you please look into it?

    Addresses below, spilt up by notifyers. 

     

    lostdogsmn@aol.com, lostdogsmn@comcast.net, lostdogsmn4@aol.com

    lostdogsmn11@aol.com, lostdogsmn14@aol.com, lostdogsmn15@aol.com, lostdogsmn17@aol.com, lostdogsmn18@aol.com, lostdogsmn19@aol.com

     

    ostdogsmn1@aol.com, lostdogsmn3@aol.com, lostdogsmn7@aol.com, lostdogsmn8@aol.com, lostdogsmn9@aol.com, lostdogsmn10@aol.com

     

     

    Getting hello href mailto receiving
  • Profile Image

    Answered by Lostdogsmn on April 07, 2015 at 06:01 PM

    Also, I just tried a test form myself, and I never got the submit confirm, which all forms should be getting. So not sure whats going on here. Please someone look into this ASAP. We are a page for lost or found dogs, and dogs lives depend on us getting this info out there immediately

     

  • Profile Image

    Answered by Lostdogsmn on April 07, 2015 at 06:08 PM

    here is a found form I tried via our website. Never worked

     

    http://submit.jotformpro.com/submit/32715371854962/

     

    and this for our lost

     

    http://submit.jotformpro.com/submit/32705214865959/

  • Profile Image
    JotForm Support

    Answered by EltonCris on April 07, 2015 at 10:43 PM

    Hi,

    Thank you for letting us know.

    Our system seems to be operational and running properly. We also do not have similar reports about this as of this day. However, there were updates made on Google Drive Integration a while ago. I see that GDrive is active on your forms. The problem might be related with forms integrated with GDrive not continuing to the thank you page. However this has been quickly remedied by our developers. We suggest to try it again this time.

    Our sincere apologies for the inconveniences caused. Let us know if you continue to encounter the problem so we can assist you further.

    Thank you!