What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My account will not let me log in. I have tried to reset the password and I never receive an email to follow the "instructions". Not sure what to do!

    Asked by Drew Shaffer  on April 08, 2015 at 01:09 AM
    my account and email follow
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    Answered by Shadae on April 08, 2015 at 08:59 AM

    Hi Drew,

    I was only able to find a quest account associated with the provided email address. You can however create your account using the email address associated with the guest account.

    This guest account does not have any forms associated with it. If you have already created a form, please provide us with a link to your form and we will be able to locate the account that it is associated with.

    Please inform us if you need further assistance.

    Thank you.