Submission excel file error message "We found a problem with some content... Do you want us to recover as much as we can?"

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    tevitol
    Asked on April 08, 2015 at 04:36 AM

    Hi all,

    FIRST, 2 days before everything was working fine but now, when I am saving submission to excel file error windows apears ( image file)

     SECOND, in EXCEL file newest submissions were at the top, but now oldest submission is at the top, how can I change the Submission ORDER?

    Thank you

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    Carina
    Answered on April 08, 2015 at 10:57 AM

    I tested and could replicate the same situation.

    I've forwarded this situation to our developers so they can analyse better the cause of this situation. We'll contact you as soon as we have more details.

    Let us know if we can assist you further.  

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    tevitol
    Answered on April 09, 2015 at 01:59 AM

    Thank You  Carina,

    I'm waiting your solution

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    Carina
    Answered on April 09, 2015 at 10:06 AM

    This ticket was already assigned to a developer and has a high priority status. We'll contact you as soon as our developer has news regarding this situation.

    Let us know if we can assist you further.   

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    tevitol
    Answered on April 09, 2015 at 12:55 PM
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    alp_deniz
    Answered on April 09, 2015 at 01:51 PM

    Hello,

    I am unable to replicate the issue on Linux but the problem should have been fixed now. Thank you for notifying us.

    Kind regards

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    tevitol
    Answered on April 10, 2015 at 03:16 AM

    its still continue the problem

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    alp_deniz
    Answered on April 10, 2015 at 03:42 AM

    We have just identified and resolved the case permanently, as it was actually different from the first one. It seems to be caused by 'numbers starting with space(s)' like " 555".

    You may now download your submissions error free. 

    All the best

    Alp