Integration adding data to wrong column in google spreadsheet

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    Mear
    Asked on April 08, 2015 at 05:39 AM

    All of the sudden all information sent through my Jotform is ending up in the wrong column on the integrated spreadsheet.

    This happened for no reason and is happening to all spreadsheets I have created. Please let me know how to fix this. I've already cleared the cache and tried deleting rows and adding them again but all tests I send through do the same thing.

     

     

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    windirect
    Answered on April 08, 2015 at 07:11 AM

    I

    have the same problem. I can not change the sheet every day. Yesterday everything was moved!!

    Today the sync does not work!

    Please hel

    p us to remove these uncertainties !

    THX

     

     

     

  • Profile Image
    Ben
    Answered on April 08, 2015 at 11:52 AM

    I am sorry to hear that. I am raising this to our developers so that they can take a look at it and will update you when the issue is resolved.

    In regards to your comment @windirect, I have moved it to a new thread here: http://www.jotform.com/answers/548382 where we will be replying to it shortly and will raise it to our developers as well.

  • Profile Image
    Ben
    Answered on April 09, 2015 at 01:01 PM

    @Mear

    Can you please try and see if the same issue is still present for you?

    There was an update released for Google Spreadsheet integration so it should now work properly.

    To check this, please follow the next steps:

    1. Remove the current integration
    2. re-create the integration to your Google SpreadSheet

    If the same issue still persists, do let us know.