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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    502 Bad Gateway on form submit

    Asked by dasipertot on April 08, 2015 at 11:10 AM

    Im losing customers please i need instant fix.

    No one can submit a form because it gets the error 502 Bad Gateway.

    When you click finish the broswer keeps "thinking" and after timeouting it says 502 Bad Gateway error.

    Please I even payed for the system and it's making me contraproducial because i invest money and im losing customers.

    http://www.jotformpro.com/form/50904688728973

    Page URL:
    http://www.jotformpro.com/form/50904688728973

    bad gateway error 502 bad gateway submit error
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    Answered by 4funbooks on April 08, 2015 at 11:13 AM

    Same here, can't submit any form - endless response awaiting from sumbit.jotformpro.com... and 502 bad gateway as a result.

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    Answered by dasipertot on April 08, 2015 at 11:14 AM

    Payed $20 bucks for a system that doesn't work and make me lose customers.

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    Answered by PghArtsCouncil on April 08, 2015 at 11:14 AM

    I'm experiencing the same issue.  

    Resolved.  Thanks, JotForm support!!!

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    Answered by smt2014 on April 08, 2015 at 11:33 AM

    same issue here. This needs to be fixed asap

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    Answered by 4funbooks on April 08, 2015 at 11:41 AM

    everything works now for me

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    Answered by Ben on April 08, 2015 at 12:18 PM

    I apologize for any inconveniences caused by this. The issue should be resolved by now. Could you please let us know if by some chance the issue is still present for you.

    Thank you.

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    Answered by CNDCF on April 08, 2015 at 12:27 PM

    I just got several complaints about this now. I have asked our clients to resend their applications. I hope it works this time.

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    Answered by Ben on April 08, 2015 at 01:30 PM

    Hi CNDCF I made a reply on your own thread in regards to this. Please update us there if there are any further issues and we will assist in its resolution.

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    Answered by CNDCF on April 08, 2015 at 01:35 PM

    It works now, thank you. Just another issue propped up after this issue was fixed.

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    Answered by Ben on April 08, 2015 at 02:42 PM

    Great to hear that it is working for you now as well. Could you please open a new thread for this new issue so that we can help you resolve it?

    Thank you.