What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    When I put your form on a website does the email go through your email server or the email server of the hosting company?

    Asked by Mike  on April 08, 2015 at 11:33 AM

    In addition to the above have you had any recent delivery problems or issues? I have an account that I have used your form for on two of his websites. He says that his form submissions are way down and in testing it this morning I have tried several times to send something through with no success. i.e. he is not receiving the email

    The url of the two sites is




    Page URL:

  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on April 08, 2015 at 01:46 PM

    Email notifications are handled by our email servers. On regards testing forms, if you have configured a different email address, but you are using the test button, this will not work. It will always send the email to the email on the jotform account's profile. To really test it, please fill the form out and submit it.

    If the problem persists, then let us know the email address you are trying to send the forms and we will look into it.