What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why my form was suspended for terms of use violation

    Asked by Jason  on April 08, 2015 at 02:41 PM

    I put in another ticket and haven't gotten an answer back. 

    I spent a lot of time designing a form for a potential client which I linked to my demo site and now that I want to use it in the final site, I find you have suspended it. I have read your Terms of Usage and I do not see the violation. 

    Please let me know what is the problem so I know if I need to find another form service. 

    The link to the original form is http://form.jotform.us/jsform/41367221294149

    Thank you 

    Jason Wittman

    818-980-2929

    Page URL:
    http://form.jotform.us/jsform/41367221294149

    terms of use violation JotForm problem jsform another form
  • Profile Image

    Answered by Shadae on April 08, 2015 at 05:02 PM

    Hi Jason,

    I have checked your account and you have a password field on one of your forms which is not allowed according to our terms.
     
    The fields will need to be deleted to have your account activated. Please confirm, if you would like to have the fields removed and the account activated.
     
    Please note that creating forms with password fields will result in the suspension of the account and could cause a permanent ban of your IP if it is a recurring situation.

    Thank you.
  • Profile Image

    Answered by Jodie French  on April 14, 2015 at 10:24 AM

    My account was suspended due to phising.  I had created a credit card authorization form for my clients to provide authorization for payment. or deposit to be processed on there vacation booking.  I submitted a form on Sunday and have yet to receive a response.  Please advise specific reason for the account suspension so that I can correct the matter.  This is tying up my other forms and disrupting my business.  Thank you.

     

    Jodie French

     

  • Profile Image
    JotForm Support

    Answered by david on April 14, 2015 at 12:27 PM

    Hi,

    My apologies.  Occasionally forms that collect sensitive data, such as credit card information, are automatically suspended by our system so they can be manually reviewed.  I checked your forms and they do appear to be within our terms of use.  Keep in mind that data is stored in your account in plain text.  Should your JotForm account ever be compromised, the information stored within it would also be available.  Here is a quick guide on how to keep your data safe:

    http://www.jotform.com/answers/333046-is-JotForm-HIPAA-Compliant

    If you have any further questions, let us know and we will be happy to help.