What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Unable to upload submissions on FTP serverAsked by Bob Dempsey on April 08, 2015 at 07:34 PM
When we set up the account we added an ftp to a folder we have on our server
I have now received about 15 emails with large files attached. - I thought that we were not using your storage space because we had set up the file to work with our existing ftp account ( I do also have a 1 Tb dropbox accout )
the file we setup to receive these on our server has not received any files.
thanks for your help
Have you followed the steps found here on how to setup your FTP submission: http://www.jotform.com/help/177-How-to-Enable-FTP-on-Form-Submissions?
Also, make sure that you click "Test Connection" when setting up your FTP.
Make sure that the FTP log in credentials are correct and do try a test submission. In my end everything seems to be working as expected.
Regarding the upload storage to JotForm, the submissions with attachments on them will still be uploaded in our storage, setting up an FTP or other 3rd party file sharing and storage services like Dropbox would only give you a real time back up of your submissions.
You could share a screenshot of your setup so that we can check it, you can just blur or remove the log in credentials.