What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Trying to down grade my account.

    Asked by MNUS on November 05, 2011 at 11:31 PM


    I'm trying to downgrade my account and when I tried to do so, I was sent to another website and asked for login information I do not have. Could I please get assistance on this as soon as possible.

    Thank you.

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    Answered by allanftd on November 06, 2011 at 01:30 AM

    Hi MNUS,

    For verification purposes. may we ask for theregistered full name and the order reference number found on the receipt from our third party payment processor Plimus? 

    We'll await your response wso that we can further assist you.



    note: this thread has been made private. 

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    JotForm Support

    Answered by liyam on November 06, 2011 at 01:51 AM

    You have paid Your JotForm subscription using our payment gateway, Plimus.  Your Plimus username is a long string of numbers from the original plimus email you received when you paid for JotForm.

    I already went on and have already canceled your subscription for you. You will not be charged again. Your account will stay Premium until the time you have paid for expires. You are scheduled for downgrade on November 24, 2011.  Feel free to resubscribe anytime you wish to use our paid services again.

    Thank you for using JotForm!

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    Answered by MNUS on November 07, 2011 at 05:26 PM

    Hi there, I actually have another problem...

    I have not received payment from a form submitted. It was paid and the form did go through but nothing was deposited into my Paypal account. Can I please get assistance with this?

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    JotForm Support

    Answered by Mike_T on November 07, 2011 at 06:27 PM

    MNUS, please keep conversation in the single thread:


    Thank you for using our services.