Trying to down grade my account.

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    Asked on November 05, 2011 at 11:31 PM


    I'm trying to downgrade my account and when I tried to do so, I was sent to another website and asked for login information I do not have. Could I please get assistance on this as soon as possible.

    Thank you.

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    Answered on November 06, 2011 at 01:30 AM

    Hi MNUS,

    For verification purposes. may we ask for theregistered full name and the order reference number found on the receipt from our third party payment processor Plimus? 

    We'll await your response wso that we can further assist you.



    note: this thread has been made private. 

  • Profile Image
    Answered on November 06, 2011 at 01:51 AM

    You have paid Your JotForm subscription using our payment gateway, Plimus.  Your Plimus username is a long string of numbers from the original plimus email you received when you paid for JotForm.

    I already went on and have already canceled your subscription for you. You will not be charged again. Your account will stay Premium until the time you have paid for expires. You are scheduled for downgrade on November 24, 2011.  Feel free to resubscribe anytime you wish to use our paid services again.

    Thank you for using JotForm!

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    Answered on November 07, 2011 at 05:26 PM

    Hi there, I actually have another problem...

    I have not received payment from a form submitted. It was paid and the form did go through but nothing was deposited into my Paypal account. Can I please get assistance with this?

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    Answered on November 07, 2011 at 06:27 PM

    MNUS, please keep conversation in the single thread:

    Thank you for using our services.