What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image


    Asked by hkmurano on April 09, 2015 at 10:16 AM

    Dear sir,

    I made payment for renewal through paypal account. (US $90.00)

    I want to make sure that payment for this account.



  • Profile Image
    JotForm Support

    Answered by david on April 09, 2015 at 11:56 AM


    I checked our records and I do not see any current payments.  The most recent payment I saw associated with your account or email address was the failed on the caused your account to be downgraded.  If you have your subscription confirmation number, we will be happy to make sure that it is properly applied to your account.  Just let us know and we will take care of it as soon as possible.