What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Prevent duplicate form submission when integrated to Google spreasheet

    Asked by Jessie on April 09, 2015 at 04:24 PM

    Hello,

    We had a client book with us yesterday via jot form. However, for some reason, the form was processed again during the middle of the night around 1am. The client said she wasn't near the computer when this happened so we are confused as to why this occurred. She was charged twice. Is there a way to look into this and prevent it from happening again?

    Page URL:
    http://www.jotform.us/form/41076744516153

    prevent duplicate
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    Answered by davibiel on April 09, 2015 at 05:13 PM
    This is happening to me for months . But the JotForm brings no solution.
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    Answered by davibiel on April 09, 2015 at 05:20 PM

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    JotForm Support

    Answered by jonathan on April 09, 2015 at 08:04 PM

    Please try also the alternative option to integrate your JotForm to Google Spreadsheet using Zapier service

    user guide: https://zapier.com/zapbook/jotform/google-sheets/

     

    It should fixed the repeated submissions when transferred to Google spreadsheet.

    Thanks.