What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Does jotform work from every country?

    Asked by Stefanie Womack  on April 09, 2015 at 07:08 PM

    We recently had one of our customers from China that was not able to submit a form through jotform.  He was from China.  Do you know why this happened?  If it was a restriction from China do you know of any other country's that have similar restriction?

    not able to submit
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    JotForm Support

    Answered by EltonCris on April 10, 2015 at 12:51 AM

    Hi Stefanie,

    I think we do not have restrictions with China users. In fact we have many users from this country.

    Can you please provide the following details so we can at least narrow down the problem?

    1. First, please let us know the form in question so we can check it here.

    2. Did you share the form using its form URL?

    3. If you have embedded the form, may we know the page URL so we can check it here?

    4. Did it happen only on this particular user or everyone else?

    5. If you have any other details you can add like the browser used by the user, any errors encountered during the form submission, let us know so we can analyze it here.

    We'll await your reply. Thanks!