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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Unable to access the options on the Account page

    Asked by Tony on April 10, 2015 at 04:18 AM

    WHAT A GREAT FORM BUILDER JOTFORM IS - THANK YOU. JUST A COUPLE OF QUESTIONS.

    ACCOUNT PAGE

    I am unable to access any of the options on the account page.  Is this owing to having a guest account and if so how do I change that?

    CHECK BOX

    I have created a number of check boxes on my form and all are working correctly except one that has the word "true" next to the check box.  How do I remove this without the check box being checked?

     

     

    Page URL:
    http://www.jotform.com//?formID=50376719143356

    Screenshot
    check Form Builder JotForm guest account next
  • Profile Image

    Answered by Ben on April 10, 2015 at 10:33 AM

    I took a look at your account. I see that it is a free account, but that your account username is still the same as of a guest: guest_50362259197056

    If you wish, we can change this for you Tony?

    Looking a bit further it seems that your account might be guest since I am not able to access your account pages neither: http://www.jotform.com/myaccount/

    The best way to fix this would be for you to sign up for a new account (but you will - at least temporarily - need to use a different email).

    Once you sign up for a free account, we will move your forms to it and your account pages should work properly for you.

    In regards to your question about the checkbox, since we can only have 1 issue/question per thread, I have moved it to a new thread here: http://www.jotform.com/answers/550096 and we will be assisting with it shortly.