What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Where does the information go when people hit the submit button?

    Asked by Mazmac on April 10, 2015 at 04:58 AM

    I had been using an alternative form provider and I had to provide an email address where all submissions were sent.

    I have not been asked to do that in this process of setting up a subscription form with jotform for a PPC FB advert.



    many thanks for your assistance.



    Maryanne McNeill

    Page URL:

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    Answered by Ben on April 10, 2015 at 10:54 AM

    The reason why JotForm will not pop-up and ask you every time where you want your notifications to go Maryanne is because it will use the email of your account to send the email notifications to by default.

    Now you can always change see to which email and change it in the same place by following the next two guides:

    Finding out E-mail Address used for submission notifications

    How to properly Change and Test a New Email Recipient Address.

    Now, just to cover everything. Even if the email is not sent, all of the submissions (submitted data) get saved to your Submissions Panel.

    Once saved there, the emails are being sent and any integrations that you have are being run.

    Do let us know if you have any further questions and we would be happy to assist with them.