What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I created a form and cannot access it on your website

    Asked by David   on April 10, 2015 at 02:47 PM


    I had a free account and created a form on your site in September, 2014.  It has been working fine in my environment, but I wanted to make some edits and am unable to access it.  I've tried to login, but the site is not recognizing my email address. direland@researchdata.us  or any other variation of logins that I have tried.  

    Thanks for the assistance.


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    JotForm Support

    Answered by jonathan on April 10, 2015 at 03:50 PM

    Hi David,

    I could not find an existing JotForm account associated to the email  direland@researchdata.us you mentioned.

    Can you share to us the URL of the form or even just the URL of your website where we can check the form used. We will check further after knowing this information.

    We will wait for your updated response.




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    Answered by David  on April 10, 2015 at 03:56 PM


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    JotForm Support

    Answered by jonathan on April 10, 2015 at 05:17 PM

    David, I could not access your google site

    It was requiring access permission to do so