What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Inactive form

    Asked by jcvintagemarket on April 10, 2015 at 03:04 PM

    Why did I get charged for a form that I made inactive?

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    JotForm Support

    Answered by david on April 10, 2015 at 04:10 PM


    Making a form inactive will unfortunately not cancel your subscription.  To cancel you subscription, you would need to downgrade your account back to "Free":

    1. Click on the icon found on the upper right part of the screen if logged in on your JotForm account.

    2. Click Account

    3. Select Billing

    4. Click Switch Plan under Starter Kit

    That should cancel your account.

    Keep in mind that your account is currently over the storage limits for a "Free" account, so you would need to delete some of your submissions with file uploads in order for you account to remain active.