What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    What are your uptime statistics? How would I get immediate support if needed?

    Asked by Eileen Johnstone on November 07, 2011 at 10:01 AM

    I am new to Jotform, and am making a form that will be used at an Open House, for several hours only.

     

    If I experience problems accessing the form during the event, what are my options for support?

     

    Also, in general, what are your uptime statistics? (I'm hoping they will show me I don't have anything to worry about.)

     

    Thank you.

     

    Eileen

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    JotForm Support

    Answered by idarktech on November 07, 2011 at 11:29 AM

    Hi Eileen,

    JotForm Support Team offers you the best service. We’re available 24/7, just post your questions here and we’ll always find you an answer as soon as possible.

    If you have further questions, please feel free to let us know. Thank you for using JotForm and have a great day!

    Kindest Regards,

    idarktech

     

    P.S. We only do Forum Support

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    JotForm Founder

    Answered by aytekin on November 07, 2011 at 12:33 PM
    Please post your questions on this forum. We only have private support for Premium/Pro users. If you ever have trouble reaching our site, please follow and contact us in twitter.We recently started using 3rd party provider for uptime tracking. I am out of office but I will get the public Url for that and post it here within this week.
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    Answered by eileenjst on November 09, 2011 at 12:03 PM

    I am a premium user.  What is the process to contact you for private support?

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    Answered by allanftd on November 09, 2011 at 04:06 PM

    Hi eileenjst,

    After composing your post, scroll to the bottom and you should see a checkbox labelled "Keep this question private". Check the checkbox (highlighted below in green box) and then click "Post Question".

    Please let us know if you have any other questions or concerns. Thank you for choosing JotForm!

    Allan
    JOTFORM SUPPORT