What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Google Checkout is unable to communicate with JotForm. PLEASE HELP!

    Asked by wfcregistration on November 07, 2011 at 10:32 AM

    This is the error message we are getting from google checkout. We have a BIG event tonight and need to be sure people's tickets have been paid for....

     

    ERROR MESSAGE:

    We encountered an error trying to access your server at https://secure.jotform.com/ipns/gco.php -- the error we got is java.io.IOException: Error 'SSL_CERTIFICATE_ERROR' connecting to url 'https://secure.jotform.com/ipns/gco.php'.
    More documentation for this error.

     

     

    Thank you for your quick assistance!

     

    Brooke

    Page URL:
    http://www.westsidefamilychurch.com/events.aspx

  • Profile Image
    JotForm Support

    Answered by idarktech on November 07, 2011 at 10:45 AM

    Hi Brooke,

    Sorry for the inconvenience this may have caused. I have raised this issue to our development for further investigation. We will get back to you with updates on this issue as soon as possible. Thank you so much for understanding.

    ~idarktech

  • Profile Image
    JotForm Founder

    Answered by aytekin on November 08, 2011 at 03:18 PM

     

    Sorry about that. We had a problem with our security certificate on secure.jotform.com. We have just fixed this problem today.

    It should be working now. Thanks for letting us know about this.