What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Unable to receive verification code for custom sender address

    Asked by DSOne on April 11, 2015 at 06:26 AM

    It's weird. I created a noreply@mydomain.com and did the email verification but I never received the confirmation code. Yet when I created anything other than noreply@, I was able to receive the confirmation code. I had to create a submissions@ email.

    Can I not use a noreply@ email?.....

  • Profile Image
    JotForm Support

    Answered by Jan on April 11, 2015 at 06:28 AM

    Hello there, 

    I'm afraid that you cannot use a noreply@yourdomain.com as a custom sender email address. Using noreply as the user will be considered as a spam and most likely will be rejected from our servers. So I would recommend using a different email.

    Let us know if you need any help. Thank you.