Payment not received?

  • Profile Image
    MNUS
    Asked on November 07, 2011 at 01:21 PM

    Hello,

    I had a Paypal payment paid through one of my applications quite a while ago and I have not received that payment yet. Where is it?

  • Profile Image
    yasinco
    Answered on November 07, 2011 at 04:18 PM

    Hello MNUS

    Well until the user submits the payment you will get a pending submission (not see-able unless you check the form) and it will be pending until payment is submitted.

    ~Yasin

  • Profile Image
    MNUS
    Answered on November 07, 2011 at 05:19 PM

    Hi Yasin,

    Yes, I had a few like that but this was submitted and came through but no payment was deposited into my Paypal account. Do you know what may have happened?

  • Profile Image
    yasinco
    Answered on November 07, 2011 at 05:21 PM

    No im sorry I can't look into your account because jotform does not allow me even though iv helped a 100 or less users already and want to be a member for free so sorry you will have to wait!

    ~Yasin

  • Profile Image
    MNUS
    Answered on November 07, 2011 at 05:24 PM

    Umm, is there someone at Jotform that can actually help then?

  • Profile Image
    yasinco
    Answered on November 07, 2011 at 05:29 PM

    Yes they will assist you soon. Sorry I could not help now.

    ~Yasin

  • Profile Image
    Mike_T
    Answered on November 07, 2011 at 06:24 PM

    We are sorry for the inconveniences caused.

    Please provide us with the following information:

    - URL to the page with your embed form in question (at least provide us with the form ID)

    - clarify what exactly submission did not go through (any information that may identity the submission)

    - confirm that your form configured to use correct PayPal email address.

    We are looking forward to hearing from you.