What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Still waiting for my password reset instructions email.

    Asked by marie-pierre  on April 13, 2015 at 08:19 AM
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    JotForm Support

    Answered by ashwin_d on April 13, 2015 at 12:16 PM

    Hello Marie,

    I'm sorry for the trouble caused to you. 

    I am not sure why but previous attempts to send password reset instruction emails were not successful. I have initiated that again and as per our email logs, the password reset instructions email is sent successfully. 

    Please take a look at your email inbox and see if you have received it now. You may also like to check your spam folder as well. The email is send from "noreply@jotform.com" email address.

    Do get back to us if you have not received yet and we will manually forward it to your email address.

    Thank you!