- marie-pierreAsked on April 13, 2015 at 08:19 AM
- JotForm Supportashwin_dAnswered on April 13, 2015 at 12:16 PM
I'm sorry for the trouble caused to you.
I am not sure why but previous attempts to send password reset instruction emails were not successful. I have initiated that again and as per our email logs, the password reset instructions email is sent successfully.
Please take a look at your email inbox and see if you have received it now. You may also like to check your spam folder as well. The email is send from "firstname.lastname@example.org" email address.
Do get back to us if you have not received yet and we will manually forward it to your email address.