What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Excel Report Fail: Data is coming on the wrong columns

    Asked by canefew on April 13, 2015 at 08:24 AM

    Hi,

    We are having a problem in finalising our report. When we execute the report, the data is written in the wrong columns. ex: The data that is suppose to be written in column C appears in column B

     

    URL:http://www.jotform.com/submissions/50061640886960

     

    excel Submissions JotForm problem style size
  • Profile Image

    Answered by eileenjst on April 13, 2015 at 09:48 AM

    I am having that same problem! Did you find a solution?

  • Profile Image

    Answered by canefew on April 13, 2015 at 09:50 AM

    No,not yet! 

  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on April 13, 2015 at 12:49 PM

    We are very sorry about this inconvenience. I'll forward this to our developers.

  • Profile Image

    Answered by IMAcorp on April 13, 2015 at 12:53 PM

    I'm also having this issue. Today was the first time it happened. Original data appears to be OK when looking at individual submissions. However, exporting sends it to wrong columns. This is a time-sensitive issue.

  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on April 13, 2015 at 01:56 PM

    As a temporary workaround, I would suggest you to upload the Excel file to Google drive and open it there, that should work.