I upgraded my account but I am still limited on submissions..

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    srpetfest
    Asked on April 13, 2015 at 11:20 AM

    I upgraded my account and I am still limited on payment submissions... Please fix this. 

    Here is my order #: 

    INT150411-6194-24300

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    Syed
    Answered on April 13, 2015 at 11:30 AM

    Hi there;

               I apologizes first! Please try to clear you Web Browser's Cache and History, and then try to login again, it should work. Let us know, if you have questions/queries, we would be happy to assist you in any way.

     

    Thankyou,

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    srpetfest
    Answered on April 13, 2015 at 11:33 AM

    Thanks for the prompt reply. I did as you asked and nothing changed.

     

     

    Thanks. 

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    srpetfest
    Answered on April 13, 2015 at 12:43 PM

    My account is now disabled due to going over my submission limit.. I need this fixed ASAP.

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    Kiran
    Answered on April 13, 2015 at 02:43 PM

    It seems that the subscription was activated while you are not logged into your JotForm account. The payment of the subscription was not linked to your account. I've now linked the payment with your JotForm account srpetfest. You should be able to login to your account now and see the status changed to Premium subscription.

    Please let us know if you need any further assistance. We will be happy to help.

    Thanks.