What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I upgraded my account but I am still limited on submissions..

    Asked by srpetfest on April 13, 2015 at 11:20 AM

    I upgraded my account and I am still limited on payment submissions... Please fix this. 

    Here is my order #: 


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    Answered by Syed on April 13, 2015 at 11:30 AM

    Hi there;

               I apologizes first! Please try to clear you Web Browser's Cache and History, and then try to login again, it should work. Let us know, if you have questions/queries, we would be happy to assist you in any way.



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    Answered by srpetfest on April 13, 2015 at 11:33 AM

    Thanks for the prompt reply. I did as you asked and nothing changed.




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    Answered by srpetfest on April 13, 2015 at 12:43 PM

    My account is now disabled due to going over my submission limit.. I need this fixed ASAP.

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    JotForm Support

    Answered by Kiran on April 13, 2015 at 02:43 PM

    It seems that the subscription was activated while you are not logged into your JotForm account. The payment of the subscription was not linked to your account. I've now linked the payment with your JotForm account srpetfest. You should be able to login to your account now and see the status changed to Premium subscription.

    Please let us know if you need any further assistance. We will be happy to help.