What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Premium account?

    Asked by ellyssa on November 07, 2011 at 03:18 PM


    My account still says I am being billed for a premium account, I thought I had cancelled this a while back.  Please let me know if this is the case.  Also, I tried to go in and click "Cancel" but kept getting told I had an invalid username/password.


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    Answered by yasinco on November 07, 2011 at 04:01 PM

    Sorry to hear that, a jotform rep will assist you soon.


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    Answered by allanftd on November 07, 2011 at 04:05 PM

    Hi ellyssa,

    I can see that your account "ellyssa" is still active as a Premium subscription. For verification purposes, may we ask for the order reference number of your latest payment receipt. Kindly provide so that we can further assist you.