- ellyssaAsked on November 07, 2011 at 03:18 PM
My account still says I am being billed for a premium account, I thought I had cancelled this a while back. Please let me know if this is the case. Also, I tried to go in and click "Cancel" but kept getting told I had an invalid username/password.
- yasincoAnswered on November 07, 2011 at 04:01 PM
Sorry to hear that, a jotform rep will assist you soon.
- allanftdAnswered on November 07, 2011 at 04:05 PM
I can see that your account "ellyssa" is still active as a Premium subscription. For verification purposes, may we ask for the order reference number of your latest payment receipt. Kindly provide so that we can further assist you.