Premium account?

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    ellyssa
    Asked on November 07, 2011 at 03:18 PM

    Hi,

    My account still says I am being billed for a premium account, I thought I had cancelled this a while back.  Please let me know if this is the case.  Also, I tried to go in and click "Cancel" but kept getting told I had an invalid username/password.

     

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    yasinco
    Answered on November 07, 2011 at 04:01 PM

    Sorry to hear that, a jotform rep will assist you soon.

    ~Yasin

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    allanftd
    Answered on November 07, 2011 at 04:05 PM

    Hi ellyssa,

    I can see that your account "ellyssa" is still active as a Premium subscription. For verification purposes, may we ask for the order reference number of your latest payment receipt. Kindly provide so that we can further assist you.

    Thanks,

    Allan
    JOTFORM SUPPORT