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  • Profile Image

    Why am I getting routed to a different site after submission?

    Asked by DRFREDDY on April 13, 2015 at 03:40 PM

    Hello

    thank you for the response, however I do not want a custom URL and want to use the Thank You message with Edit capability.  That is the 3rd option.

     

    I have a feeling that there is a spam going on after hitting that submit button after that thank you screen comes up.

    Can you please look into it.

     

    Page URL:
    http://www.jotformpro.com/form/51008362126950

    different after redirect edit link custom thank you thank you page
  • Profile Image
    JotForm Support

    Answered by jonathan on April 13, 2015 at 04:54 PM

    I checked and test submitted your jotform http://www.jotformpro.com/form/51008362126950

    and I found that you have used a Custom Thank You Message on the form.

    You have also added and Edit Entries button on the custom Thank You page which is not working. This method of editing the submission is not supported by the form, so it cannot work.

     

    the resulting Thank You page

    I see in your form itself that this is how you have setup the Thank You page

     

    using the Edit Entries button will only redirect back to the form URL.  This will only reload the form and ready for use again. 

    If you want to allow editing of entries after form submission, I recommend that you use instead the Edit_Link option on the Thank You page.

    See screen below where to add it

    Check also the user guide on 

    -How-to-Let-Users-Update-Their-Form-Submissions-at-a-Later-Date

     

    Hope this help. Let us know if you need further assistance.

    Thanks.

     

     

     

  • Profile Image

    Answered by DRFREDDY on April 13, 2015 at 05:49 PM

    Thank you I guess the problem is that I used a template and all the errors creeped in with it.   I will create default version since editing wont work.

  • Profile Image
    JotForm Support

    Answered by jonathan on April 13, 2015 at 06:06 PM

    We're glad to be of help. 

    Don't hesitate to contact us again anytime should you require assistance on JotForm

     

    Regards,