What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Number of Submissions and Payment

    Asked by utsportsmedicine on April 14, 2015 at 10:13 AM

    We currently have the 1000 submissions per month plan. We expect 2-3 months of the year to have more than 1000 submissions. Will our plan be automatically upgraded for those months? Or will we need to do that manually? What happens if we have not upgraded and more than 1000 submissions are entered? Will we lose those submissions?

  • Profile Image
    JotForm Support

    Answered by Welvin on April 14, 2015 at 12:29 PM


    You will need to manually upgrade your account. A prorated refund will be automatically applied as soon as you do that and a new charge will be taken from your card for the Economy Plan. Our system will automatically notify you through email when 90% of your submissions is reached.

    All forms and submissions will be saved. You won't lose them once you reached your limits. Upgrading is optional, it's up to you to upgrade to increase your limits or wait for the next monthly reset schedule.