What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Account not upgraded

    Asked by basaran  on April 14, 2015 at 10:16 AM

    I deposit money for subscription 12,04,2010  9,95 

    Screenshot
  • Profile Image
    JotForm Support

    Answered by Kiran on April 14, 2015 at 12:28 PM

    It seems that you are not logged in while upgrading your account and hence the payment was not linked to your account. I've now manually upgraded your account to Premium status. Let us know if you need any further assistance. We will be happy to help.

    Thanks.

  • Profile Image
    JotForm Support

    Answered by Kiran on April 14, 2015 at 01:09 PM

    Hello Başaran,

    I notice that you have subscribed to Premium monthly subscription using PayPal. Since the account is upgraded without username and PayPal payments are not automated, it is quite difficult to monitor the renewal status of subscription every month. Hence, we'ld be cancelling your existing PayPal subscription and processing a refund for the paid subscription and set back your account to Free status. We request you to resubscribe to the paid subscription using the following link so that the monthly subscription is renewed and automatically linked to your account. Please allow 3 to 4 business days in order to process your refund.

    http://sites.fastspring.com/interlogy/product/jotformpremiummonthly?referrer=basaran84 

    Sorry for the inconvenience this may have caused you. Let us know if you need any further assistance in this regard. We will be happy to help.

    Thanks.