What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How to cancel monthly subscription or put it on vacation mode?

    Asked by Nik  on April 14, 2015 at 10:19 AM
    Jotform monthly fee - we only run 4 months a year, can we put our account in "vacation" mode to reduce our monthly cost, without making webchanges?

    our web developer has to go thru many steps to attach the jotform for paypal credit card payments to our website, and there are fees involved with his services.

    Can we suspend our account for a few months, and then reactivate it - with little or no changes required on our web developers side?



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    JotForm Support

    Answered by Charlie on April 14, 2015 at 12:27 PM


    I can't seem to find a registered account with the email sr4nos@hotmail.com. Also, I'm unable to find the form you are using in the website link: http://www.flstrawberryfestival.com/.

    However, if you on a monthly subscription plan, you can cancel it and just re-upgrade.

    To cancel and upgrade your subscriptions you can follow the screenshots below:

    1. Log in to your JotForm account (make sure you are logged in), navigate to Settings->Billing/Upgrade->Then choose "Free"/"Starter" plan, this will trigger a cancellation of your current subscription.


    Please do take note that the account will only switch to Free/Starter when the current active subscription expires, this is because the last payment or charge that was made to your account already paid a month of service. 


    When you needed a paid account again, you can just repeat the steps again above but choose the upgrade or paid subscription plan instead.

    I hope this helps.

    Kind regards.